Thank you for shopping at BLANK GOODS! The following information is provided to answer most of your questions, however if you would like to ask anything about shopping online with BLANK GOODS please contact us
HOW MUCH IS SHIPPING?
> Stickers + tags SHIP FREE
Of course you don't want to pay shipping for a few packs of stickers! You can choose either regular parcel post ($8.95 includes tracking) OR Letter Post (FREE / no tracking)
> Standard shipping $8.95 within Australia
We offer a flat shipping rate of $8.95 for all orders Australia wide. This service is a regular Australia Post Parcel Post and will be delivered between 2-10 business days. As a guide: Melbourne or Geelong delivery is usually within 2 business days. Sydney, Brisbane and Adelaide delivery is usually within 3 business days. Other capital cities and regional areas may take longer.
> Express shipping $14 within Australia
If you need your delivery super quick then Australian Express Post service is available for orders within the Australia Post Express Post network. When delivering within Australia we offer an express shipping rate of $14 for any parcel. Express Post parcels will be delivered within 2 business days. Find out if you are in the Australian Post Express Post network.
> International orders
International orders cannot be set up at this time
HOW LONG WILL MY ORDER TAKE?
We aim to dispatched orders within 2 business days from Melbourne via Australia Post. With busy seasons such as Christmas and Easter and Sales, it may take 3-5 days before your order is dispatched. Shipping times are estimated at between 2-7 business days depending on your location within Australia. We deliver using Australia Post (Regular Parcel Post and Express Post available).
REFUNDS + RETURNS POLICY
Blank Goods does not accept returns/refunds unless there is a fault in the item upon it’s arrival. Whilst we take great care in packaging our orders, in rare circumstances there may be damage via Australia Post upon it’s journey. In this instance please contact us direct within 2 days of delivery, for us to arrange for it’s replacement, exchange or refund. Please do not send the item(s) back until you have contacted us first. No refunds or exchanges will be given for “surprise” packages returned without prior communication. Please note we don’t exchange goods because you’ve changed you mind.
PAYMENT + PRICING
BLANK accepts Visa, MasterCard, BankCard and PayPal. Orders do not ship until payment has been received, and will be cancelled if payment is not received within 48 hours.
All pricing is in Australian Dollars (AUD) and includes 10% GST. BLANK GOODS reserves the right to change pricing at our discretion and without notice.
WHOLESALE + BULK ORDERS
Blank Goods is a retail shop and does not sell wholesale. If you are interested in purchasing an item in bulk for an event please contact us to find out how much is in stock and get a custom shipping quote.
BLANK GOODS is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 2-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
> Handmade and wood products
Please note that some of our products are made from natural wood and there may be slight variations in colouring. Similarly, with the handmade nature of some of our items, there may be minor variations between what you see online and what is delivered.
> Small items
IMPORTANT NOTE - Some products with small parts sold by BLANK GOODS present a choking hazard. Matryoshka Dolls, Wooden Nesting Eggs, Mini Wooden Pegs and Metal Fasteners are not toys and are not suitable for children under three years.
Your information is solely used to process your order and will never be shared with other parties. Payments are processed securely. You will never be contacted with promotions or announcements unless you opt-in to email updates.